Sentiment Analysis or Opinion Mining is the call of the day and the inherent complexity that lies in simple exchanges brings a whole new type of intelligence; emotional intelligence. The quality of user experiences depend on the accurate classification of sentiment and intent. KarmaHub works to ensure swift, actionable insights from multi-channel communications of all your stakeholders, right from your customers, partners and the workforce.
The competitive era that exists across industry verticals globally has led to a multitude of input channels where customer opinions are captured. These could include, online or offline surveys, blogs, social media chatter, company feedback forums, and inputs collected as part of marketing drives. Sentiment Analysis is a congregation of large number of underlying technologies, such as Natural Language Processing (NLP), biometrics, computational linguistics and so on with the aim of collecting & analysing the emotions in the correct context.