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Program Manager

Redmond, washington

Job number
004

Date posted
Mar 7,2018

Role Type
Employee

Profession
Program Manager

Job Description:

The Program Manager would be responsible for conceptualizing and executing business/process excellence initiatives effectively driving strategy-to-execution for KarmaHub. Cross-functional program management for key initiatives & driving organization wide goal realizations will be one of the key deliverables.

The Program Manager is expected to work with Clients, Engineering and the Karma Crowd to develop datasets and analysis to generate metrics & insights on data and the associated outcomes & experiences to drive our data science services. The program manager solves complex technical and business problems, drives change and creates strong business impact in the organization.

Responsibilities:

  • Strategize and deploy business process excellence initiatives across the organization to enable achievement of business objectives and drive customer satisfaction
  • Work across functions like Operations, Process Design, Product, Training, HR, Technology with high agility to align on the project charter & lead the end to end deployment
  • Identify opportunities and drive focused improvement initiatives to enhance customer satisfaction and performance of internal operations
  • Strategize and manage program management for 1-2 initiatives across the organization enabling achievement of business objectives driving growth
  • Establish a governance framework to evaluate the progress of the program as per defined benchmarks
  • Ability to work in the evenings & the weekends to support follow the sun model

    Credentials

    For this multifaced role, we want you to be a hands-on task master and more

    • A Trainer

      Leading your Crowd to understand the intricacies of the projects and devise the best ways to train & re-train

    • A Self-starter & Resourceful

      You are ready for the autonomy that comes with building a new process at KarmaHub and the ownership that is required for that

    • An Analytical Guru

      You can make sense of complex data sets to find root causes to identify people who may need retraining or remediation. In order to efficiently manage the Karma Crowd, you need to be able to constantly monitor and understand trends in the changing expectations in market driven data services to make the correct, data-driven operational decisions.

    • A Team Player

      You are and expert in leading the Karma Crowd and the engineers to collaborate across functions & regions to get the best possible outcomes from the machine training programs.

    Business Instincts

    Inherently curious by nature, you enjoy thinking about what makes different businesses tick. You should be excited to master the KarmaHub business model and pursue making that model flourish in your teams.

    • Self-assured

      Cool and calm under pressure, you follow through on tasks and look for opportunities to step up to new challenges

    • Process driven

      You have superior organizational skills, and constantly look to iterate on things to make them more efficient

    • Motivated

      You understand how to motivate and engage your Crowd and lead the perfect deliveries

    • Inspirational

      You have constant focus and the highest levels of dedication to drive the teams to excellence

    • People Skills

      You will need truly world-class people skills to be able to influence KarmaHub leads to deliver a world-class experience for our clients

Qualifications:

  • Fluency in English
  • Superlative communication skills
  • 4+ years experience in consulting, change management, online learning or service management
  • Degree in science, engineering, mathematics, economics, social science or similar field
  • Data driven decision-making approach and a sound business judgment through strong analytical thinking
  • Ability to develop service plans & roadmaps, define capabilities and drive project execution
  • Knowledge in SQL and Excel or another data management tool preferred, but not mandatory